Welcome to SDJ Glassware! By accessing our website (www.sdjglassware.com) or purchasing our products, you agree to be bound by the following Terms and Conditions. These terms govern your use of our services, your rights as a customer, and our responsibilities as a 100% Made-in-India glassware company. Please read this document carefully before placing an order or engaging with our platform. If you do not agree with these terms, we kindly request that you refrain from using our website or services.
SDJ Glassware is an Indian-based company dedicated to crafting high-quality glassware, including small glasses, medium glasses, shot glasses, small bowl sets, and wine glasses. All our products are proudly designed, manufactured, and packaged in India, supporting local artisans and celebrating our nation's craftsmanship. These Terms and Conditions apply to all transactions, interactions, and engagements with SDJ Glassware, whether online, via email, or through other communication channels.
We reserve the right to modify these Terms and Conditions at any time to reflect changes in our business practices, legal requirements, or customer needs. Updates will be posted on our website with the effective date, and continued use of our services after such changes constitutes your acceptance of the revised terms. The current version is effective as of March 24, 2025.
Our website and services are intended for users who are at least 18 years old and reside in India. By using our site, you confirm that you meet these eligibility criteria and have the legal capacity to enter into a binding agreement.
To place an order, you may need to create an account with SDJ Glassware. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities conducted through your account. Notify us immediately at subodh68950@gmail.com if you suspect unauthorized access to your account.
You agree not to:
Violation of these terms may result in suspension of your account and legal action, if necessary.
We strive to provide accurate descriptions of our glassware, including dimensions, designs, and features (e.g., Classic Small Glasses, Crystal Wine Glasses). However, slight variations may occur due to the handmade nature of our products or differences in device displays. Images are for illustrative purposes and may not reflect the exact item received.
All prices are listed in Indian Rupees (INR₹) and include applicable taxes (e.g., GST) unless otherwise stated. Prices are subject to change without prior notice, but such changes will not affect orders already placed. Shipping charges, if applicable, will be calculated at checkout and outlined in our Shipping Policy.
Our products are subject to stock availability. If an item (e.g., Lotus Small Bowl Set) is out of stock after your order is placed, we'll notify you within 2 business days and offer a replacement, store credit, or full refund.
Orders can be placed through our website by adding items to your cart and completing the checkout process. Upon submission, you'll receive an order confirmation email. This email does not guarantee fulfillment until payment is verified and the order is processed.
We accept payments via:
All transactions are processed securely through trusted payment gateways. For COD orders, payment must be made in full upon delivery.
You may cancel your order before it's shipped by contacting us at subodh68950@gmail.com. If the order has already been dispatched, cancellation is not possible, but you may return it under our Refund Policy.
All content on our website – including product designs, logos, images, and text – is the intellectual property of SDJ Glassware or our licensed partners. These materials are protected under Indian copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
We grant you a non-exclusive, revocable license to access and use our website for personal shopping purposes. This license does not permit commercial use, modification, or resale of our content or products.
Our Shipping Policy (detailed separately) governs the dispatch, delivery, and tracking of your orders. By agreeing to these Terms and Conditions, you acknowledge that delivery timelines may vary based on location and external factors, and SDJ Glassware is not liable for delays beyond our control (e.g., natural disasters, courier issues).
Our Refund Policy outlines the process for returning damaged, defective, or incorrect items and requesting refunds. Returns must be initiated within 7 days of delivery, and products must be unused and in original packaging unless defective. Refer to the Refund Policy for full details.
SDJ Glassware is not responsible for damages or injuries resulting from improper use of our products (e.g., using wine glasses for hot liquids). Customers are advised to follow care instructions provided with each item.
We strive to keep our website operational but are not liable for temporary unavailability due to maintenance, technical issues, or external factors. We disclaim liability for any losses arising from such interruptions.
Your use of our website or placement of an order signifies your acceptance of these Terms and Conditions in full. We encourage you to save or print a copy for your records. Thank you for choosing SDJ Glassware – we look forward to serving you with the finest glassware, proudly Made in India!
Our customer service team is here to help you understand our policies and answer any questions you may have.