Shipping and Refund Policy

At SDJ Glassware, we take pride in delivering our premium, 100% Made-in-India glassware to your doorstep with care and efficiency. Our Shipping and Refund Policy is designed to provide you with a seamless shopping experience while ensuring transparency and satisfaction. Whether you're purchasing our Classic Small Glasses, Crystal Wine Glasses, or Lotus Small Bowl Sets, we're committed to making your journey with us smooth and enjoyable. Please read the following policy carefully to understand our shipping processes, delivery timelines, and refund procedures.

Shipping Policy

1. Order Processing

Once you place an order with SDJ Glassware, our team springs into action to ensure your glassware is prepared for dispatch. All orders are processed within 1-2 business days (Monday to Saturday, excluding Indian public holidays). During this time, we carefully pack your items to protect their delicate nature and verify your order details. You'll receive a confirmation email with your order number and estimated delivery timeline once your purchase is confirmed.

2. Shipping Locations

We proudly ship across India, bringing our exquisite glassware to every corner of the country – from bustling cities like Mumbai and Delhi to serene towns in Kerala and Himachal Pradesh. At this time, SDJ Glassware ships exclusively within India to support our local customers and celebrate our Made-in-India heritage. For international inquiries, please contact our customer support team at subodh68950@gmail.com for future updates on global shipping.

3. Shipping Partners

To ensure reliable and timely delivery, we partner with trusted courier services such as Blue Dart, DTDC, India Post, and Delhivery. The choice of shipping partner may vary based on your location and the availability of services in your area. Each package is dispatched with a tracking number, which will be shared with you via email or SMS once your order is shipped.

4. Shipping Charges

  • Standard Shipping: We offer affordable standard shipping across India. The shipping cost is calculated at checkout based on your order weight and delivery location. For orders above ₹2000, we provide free standard shipping as a token of appreciation for your support.
  • Expedited Shipping: Need your glassware sooner? Expedited shipping is available at an additional cost, which will be displayed during checkout. This option reduces delivery time by 1-2 days, depending on your location.
  • Cash on Delivery (COD): For your convenience, we offer COD on select orders and locations, subject to a nominal fee of ₹50. Availability of COD will be confirmed at checkout.

5. Delivery Timelines

Delivery times vary based on your location within India:

  • Metro Cities: 2-4 business days from dispatch (e.g., Delhi, Mumbai, Bangalore, Chennai).
  • Tier-2 Cities and Towns: 4-6 business days from dispatch.
  • Remote Areas: 6-10 business days from dispatch, depending on accessibility and courier reach.

Please note that delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or logistical challenges. We'll keep you updated if any such issues arise.

6. Packaging

Our glassware is fragile, and we take extra care to ensure it reaches you intact. Each item is individually wrapped in bubble wrap, cushioned with eco-friendly packing materials, and placed in sturdy cardboard boxes. Our packaging reflects our commitment to sustainability while prioritizing the safety of your Classic Small Glasses, Etched Medium Glasses, or Crystal Wine Glasses.

7. Order Tracking

Once your order is shipped, you'll receive a tracking link via email or SMS. You can monitor your package's journey directly on the courier's website. If you face any issues with tracking, our customer support team is just an email or call away.

8. Lost or Delayed Shipments

If your order doesn't arrive within the estimated delivery window, please contact us at subodh68950@gmail.com within 15 days of dispatch. We'll investigate with our shipping partner and either expedite a replacement or issue a full refund, based on your preference. For lost shipments, we'll require up to 7 business days to trace the package before initiating a resolution.

Refund Policy

1. Our Commitment to Satisfaction

At SDJ Glassware, your happiness is our priority. We stand by the quality of our Made-in-India products, from our Bold Shot Glasses to our Heritage Medium Glasses. If for any reason you're not satisfied with your purchase, we offer a hassle-free refund process under the conditions outlined below.

2. Eligibility for Refunds

You may request a refund under the following circumstances:

  • Damaged or Defective Products: If your glassware arrives broken, chipped, or with manufacturing defects, we'll replace it or refund you fully.
  • Incorrect Items: If you receive a product different from what you ordered (e.g., Ripple Shot Glasses instead of Lotus Small Bowl Sets), we'll correct the mistake at no extra cost.
  • Change of Mind: We accept returns for unopened, unused items within 7 days of delivery if you simply change your mind, provided the products are in their original packaging.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Damage caused by improper handling or misuse after delivery.
  • Products returned without original packaging or with signs of use.
  • Orders placed under promotional offers or clearance sales, unless defective or incorrect.

4. Refund Process

To initiate a refund, follow these steps:

  1. Contact Us: Email us at subodh68950@gmail.com within 7 days of receiving your order, including your order number, a description of the issue, and photos (for damaged/defective items).
  2. Return Approval: Our team will review your request within 2 business days and provide return instructions if approved.
  3. Ship Back: Pack the items securely (preferably in the original packaging) and ship them back to our warehouse address, which will be shared upon approval. Return shipping costs are borne by the customer unless the return is due to our error (e.g., damaged or incorrect items).
  4. Inspection: Once we receive and inspect the returned items (within 5 business days), we'll notify you of the refund status.
  5. Refund Issuance: Refunds will be processed to your original payment method within 7-10 business days. For COD orders, refunds will be issued via bank transfer or UPI, as per your preference.

5. Replacement Option

If you'd prefer a replacement over a refund for damaged or incorrect items, let us know during the return process. We'll dispatch a replacement at no additional cost, subject to stock availability. If the item is out of stock, we'll offer a store credit or refund instead.

6. Refund Amount

  • For damaged, defective, or incorrect items: Full refund including shipping charges (if applicable).
  • For change-of-mind returns: Refund of the product cost only, excluding shipping fees.
  • Partial refunds may apply if only part of a set (e.g., 2 out of 6 glasses) is returned, calculated proportionally.

7. Cancellations

You may cancel your order before it's shipped by contacting us at subodh68950@gmail.com. If the order hasn't been dispatched, we'll process a full refund within 5-7 business days. Once shipped, cancellations are not possible, but you may return the item under our refund policy.

8. Contacting Us

For any questions about shipping or refunds, reach out to us:

Final Notes

This Shipping and Refund Policy is effective as of March 24, 2025, and applies to all orders placed with SDJ Glassware. We reserve the right to update this policy as needed, with changes reflected on our website. By purchasing from us, you agree to abide by these terms.

Our goal is to ensure you enjoy our glassware – crafted with pride in India – with complete peace of mind. Thank you for choosing SDJ Glassware!

Need Help with Your Order?

Our customer service team is ready to assist you with any questions about shipping, returns, or refunds.

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